Frequently Asked Questions

Everything you need to know about shopping with Frank And Oak.

What is your return policy?

We offer a 15-day return policy from the date of delivery for most items. Products must be unworn, unwashed, and have all original tags attached. Please note that certain items, like underwear and final sale products, are non-returnable.

How can I track my order?

Once your order is shipped, you will receive an email containing a tracking number and a link to the carrier's website. You can also track your order status by logging into your account on our website.

Do you offer international shipping?

Yes, we ship to over 40 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout. Please be aware that international orders may be subject to local customs duties and taxes.

What sustainable materials do you use?

Sustainability is at our core. We utilize eco-friendly materials such as organic cotton, recycled polyester, hemp, and Tencel™ Lyocell. Detailed material compositions are listed on each individual product page.

How do I determine my size?

We provide a comprehensive size guide on every product page to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for a more comfortable fit or consulting our virtual fit assistant.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible payment installments through Sezzle for eligible orders.